Customer Anti-Relations

Customer Anti-Relations

Customer Anti-Relations In construction, the customer is often seen as an adversary. Contractors have a contentious relationship with owners, architects, and designers and most owners see contractors as potentially problematic vendors that bear watching. This...
Strategic Planning

Strategic Planning

Strategic Planning – By Any Other Name Would Smell as Sweet  Without ever using the word “strategy” or “strategic thinking” or, God forbid, “strategic planning”, Dr. Kenn Sullivan and I discuss managing risk through a process of strategic thinking in our book,...
Overhead the Silent Killer

Overhead the Silent Killer

Overhead The Silent Killer I have rarely had much success talking to construction company management about overhead. Whenever I broach the subject of controlling overhead at one of my seminars, I can see eyes gradually glaze over and the assembled home office people...