Customer Anti-Relations

Customer Anti-Relations

Customer Anti-Relations In construction, the customer is often seen as an adversary. Contractors have a contentious relationship with owners, architects, and designers and most owners see contractors as potentially problematic vendors that bear watching. This...
If You Walk Like a Commodity And Talk Like a Commodity You Are a Commodity

If You Walk Like a Commodity And Talk Like a Commodity You Are a Commodity

The Construction Customer Our research indicates that the majority of owners and designers engaged in construction projects come at the experience with a “commodity mind-set”. To them, the contractor merely performs a function that any contractor could perform so the...
Budgeting vs. Forecasting

Budgeting vs. Forecasting

In my experience, construction firms do not operate under firm budget disciplines like most other industrial concerns. Contractors usually craft project budgets in advance but rarely use them as a management tool. Because of the complexity and variability of each...