Customer Anti-Relations

Customer Anti-Relations

Customer Anti-Relations In construction, the customer is often seen as an adversary. Contractors have a contentious relationship with owners, architects, and designers and most owners see contractors as potentially problematic vendors that bear watching. This...
If You Walk Like a Commodity And Talk Like a Commodity You Are a Commodity

If You Walk Like a Commodity And Talk Like a Commodity You Are a Commodity

The Construction Customer Our research indicates that the majority of owners and designers engaged in construction projects come at the experience with a “commodity mind-set”. To them, the contractor merely performs a function that any contractor could perform so the...
The Company’s Ready

The Company’s Ready

Now that we have organized our thinking, set our goals, communicated them to our entire organization, attached proper incentives, and opened lines of effective communication, we are ready to go to work. It’s time to get a job. Let’s get out the Dodge...